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Visitors Online: 172
Wooden daybed/futon with cushions (wrapped)
Small wooden table with black metal legs
Car battery (450A)
Tall wooden bookshelf (3 shelves)
Plastic tub/bin
White-wrapped cylindrical item
Wooden caddy/tool holder
Bolt cutters or heavy-duty loppers
Blue moving blanket
2.25
$200 - Cash
Any money above debt owed by delinquent ‘legally’ goes back to storer.
THQ will send a cheque to last known address – Houston required.
ONCE THE GOODS HAVE BEEN SOLD
As soon as the goods have been sold/collected by the buyer and/or disposed of you should complete the following steps:
For Auctions - in StorMan charge all expenses owing to your centre from the process of the sale (including rubbish removal and cleaning fee's).The payment for the auction should be sent by the auction company to THQ Accounts for verification before being sent to your centre.
ii. The unit should then be vacated from StorMan with the remaining amount owing left on the account.
iii. You should then send a Support Request, choosing 'Uncollected Bad Debt' as the description, to have the Uncollected Debts removed from StorMan.
Writing off Uncollected Debts forms part of the Systems & Operations Review role and should not be performed at Centre level (Grays Online Auctions are the only exceptions to this. Please refer to Online Delinquent Auctions K-Doc - 10545 for Grays write offs).
The reasoning for a centralised approach in this regard is to ensure we meet ‘Best Practice’ criteria.
• All amounts and transactions are correct
• We have operationally exhausted all avenues prior to writing off uncollected debts
• To understand why we are accruing debts for reasons other than auctions
• That the correct analysis code in StorMan is used to write off the uncollected debt
• To identify areas of opportunity where debtor numbers are high
• To make revenue assumptions based on the writing off of uncollected debts
When submitting the Support Request, include:
Unit Number
Customer Name
Uncollected $ Amount
Reason the balance is uncollected
iv. When you have received confirmation from THQ that the account has been finalised AND the net auction process exceeds the outstanding debt on the storers account:
• You will need to send an email/call storers to get their bank account details for the refund & initiate the move out & refund process as normal.
• If storers are not contactable, you will need to keep the email and leave a note in Storman as evidence you have contacted them.
After all information has been documented in ‘Notes’ and in the Delinquent Envelope you can then:
i) Print out all ‘Notes’ from the computer.
ii) Print out all the ‘Ledger’ from the computer.
iii) Print a vacate receipt.
iv) Place all documents in delinquent envelope and file
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